I stopped in for a Mocha Ice Blended this morning. One staff member was super fast and nice, the other was a bit of a drag and looked moody. But, it's the morning, so you can't blame them.
I'll just say this, ever since Coffee Bean moved changed the manager, who's name started with an "E" and ended with an "S" it is not the same anymore. I never had issues with drinks, never worried about change in staff, or worried about the store being closed on a regular business day.
Today's experience was good though. Thank you CB&TL staff!
Courtney Ricci
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June 07, 2026
I was really disappointed with my experience today. I waited in line for about 20 minutes, only to receive a tea that appeared to be made incorrectly. It had no ice, was only partially filled, and honestly didn’t look anything like what I ordered. By the time I realized it, there was still a long line behind me, and I didn’t want to hold everyone up by asking the barista to remake it.
I understand that mistakes happen, especially during busy times, but after such a long wait, I expected a little more attention to quality and accuracy. Unfortunately, this experience left me feeling like I didn’t receive what I paid for. I hope the team can improve order accuracy and consistency moving forward. I will not be back.
Christina Ybanez
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June 20, 2026
Decided to try this place after trying it in the airport one time. The girl who took my order and gave me my stuff was extremely rude (heavy set and dark hair).This was today at approximately 10:30am. I ordered a yogurt parfait and an iced vanilla matcha. She gave me the parfait and a straw, said the drink would be out in a minute. When she came back, I asked if I could have a spoon, she gave me a weird, almost like dirty look and said “excuse me?” I again said can I get a spoon for the parfait. She didn’t say anything and grabbed the spoon. When she gave it to me I said thank you very politely and she just walked away without saying anything. She was clearly having a bad day, but when someone says thank you, the appropriate response would be you’re welcome. The only reason I gave it three stars is because the matcha was really good. Although, would I return? No due to this one individual.
Jane Kaye
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July 06, 2026
I cant even rate the food or drinks. I have tried to get a coffee beverage and a pastry now twice after ordering at Rubios next door. The last time two weeks ago I walked out after standing at the register first in line for 1 minutes and no one even said hello. There were 3 people working and they were all laughing and having a jolly time down at the drive through. Finally I turned to the two ladies waiting behind me and said good luck, it's been 15 minutes and im sure my food next door is waiting. The lady behind me walked out too. The first time this happened to me was in March and after two attempts and being ignored I won't go back. I'll stick to Black Rock or Starbucks. The place was empty but the atmosphere didn't seem offputting.
expanding curiosity
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December 27, 2025
Got vietnamese coffee, it tasted so burnt and bitter(I can handle dark coffee and have been to south east asia) and nothing like a real viet coffee. I went in and was treated like a chore and not even having much dialouge, they atleast swapped the drink, I got a matcha cream strawberry latte, the drink tastes artificial and the strawberries taste like plastic. We waited 15minutes for my girlfriends remake, the whole time we waited it was just sitting on a counter...waste of time. I asked the plus size blonde lady if this is ours, she just looked at me for not even a second and kinda did a nod thing that was fast and weird and then she ignored me. Horrible passive aggressive customer service, will not be coming back and not having my friends or family support that kind of bs
I stopped in for a Mocha Ice Blended this morning. One staff member was super fast and nice, the other was a bit of a drag and looked moody. But, it's the morning, so you can't blame them. I'll just say this, ever since Coffee Bean moved changed the manager, who's name started with an "E" and ended with an "S" it is not the same anymore. I never had issues with drinks, never worried about change in staff, or worried about the store being closed on a regular business day. Today's experience was good though. Thank you CB&TL staff!
I was really disappointed with my experience today. I waited in line for about 20 minutes, only to receive a tea that appeared to be made incorrectly. It had no ice, was only partially filled, and honestly didn’t look anything like what I ordered. By the time I realized it, there was still a long line behind me, and I didn’t want to hold everyone up by asking the barista to remake it. I understand that mistakes happen, especially during busy times, but after such a long wait, I expected a little more attention to quality and accuracy. Unfortunately, this experience left me feeling like I didn’t receive what I paid for. I hope the team can improve order accuracy and consistency moving forward. I will not be back.
Decided to try this place after trying it in the airport one time. The girl who took my order and gave me my stuff was extremely rude (heavy set and dark hair).This was today at approximately 10:30am. I ordered a yogurt parfait and an iced vanilla matcha. She gave me the parfait and a straw, said the drink would be out in a minute. When she came back, I asked if I could have a spoon, she gave me a weird, almost like dirty look and said “excuse me?” I again said can I get a spoon for the parfait. She didn’t say anything and grabbed the spoon. When she gave it to me I said thank you very politely and she just walked away without saying anything. She was clearly having a bad day, but when someone says thank you, the appropriate response would be you’re welcome. The only reason I gave it three stars is because the matcha was really good. Although, would I return? No due to this one individual.
I cant even rate the food or drinks. I have tried to get a coffee beverage and a pastry now twice after ordering at Rubios next door. The last time two weeks ago I walked out after standing at the register first in line for 1 minutes and no one even said hello. There were 3 people working and they were all laughing and having a jolly time down at the drive through. Finally I turned to the two ladies waiting behind me and said good luck, it's been 15 minutes and im sure my food next door is waiting. The lady behind me walked out too. The first time this happened to me was in March and after two attempts and being ignored I won't go back. I'll stick to Black Rock or Starbucks. The place was empty but the atmosphere didn't seem offputting.
Got vietnamese coffee, it tasted so burnt and bitter(I can handle dark coffee and have been to south east asia) and nothing like a real viet coffee. I went in and was treated like a chore and not even having much dialouge, they atleast swapped the drink, I got a matcha cream strawberry latte, the drink tastes artificial and the strawberries taste like plastic. We waited 15minutes for my girlfriends remake, the whole time we waited it was just sitting on a counter...waste of time. I asked the plus size blonde lady if this is ours, she just looked at me for not even a second and kinda did a nod thing that was fast and weird and then she ignored me. Horrible passive aggressive customer service, will not be coming back and not having my friends or family support that kind of bs